Return, exchange and cancellation

In order to get your order to you as soon as possible, we are committed to process it within 24 hours. 90% of orders are delivered to the courier within 24 hours of the order being confirmed. You can cancel your order for a full refund as long as the package hasn't been given to the courier.

Use our Contact Us form to get in touch with us right away if you want to cancel your order due to a change of heart. We will try to retrieve the item if it has already been dispatched, but if this is not possible, you may be charged for the shipping fee.

Returns and Exchange Policy

Please use our Contact Us form to get in touch with us within 14 calendar days of receiving any item(s) if you're not completely satisfied.

Please review the details needed and our Terms and Conditions for a return or exchange in our FAQ page. Please do not send your order back to us before coordinating with our customer support team first.

Important note: Exchanges are only possible if your item(s) was shipped incorrectly or were damaged during transit. You will be given the option of a full refund or store credit if you have opted to return the item owing to a change of heart.

Information Required:

We will require your assistance in order to quickly handle your request. When you get in touch with us, do give us the following details:

• Personal Information: Your name, email address, and phone number are provided to make interaction with you easier.
• Order Specifics: the order number, delivery address, and delivery note (if available), as well as any necessary return shipping information, together with identification proof such as a receipt.
• Exchange or return: Please let us know if you want to exchange the item for another one or return it. Certain terms and conditions apply to this. 
• Reason for return: We would appreciate it if you would let us know why you are returning so that we may serve you more effectively in the future.

Conditions for Return and Exchange:

With the comprehensive shopping experience on our website, we hope to assist you in making informed decisions. We try our best to give you thorough and reliable information so you may choose the finest products for yourself.

However, if you ordered the incorrect item(s), you may still return it to us under the following circumstances:

• Any returned item(s) must be in its original purchase condition and must be unopened, unused, unmarked and not defaced in any manner.
• In the event that the return is due to a mistake or a change of mind, you will need to bear the shipping cost of the return.
• If a return or exchange is required due to a mistake made by us or due to a defective item(s), we will bear the shipping costs of any return.

Returning your purchase:

Our shipping partner will collect the item(s) from you once the exchange is processed by our customer support team. Please make sure the item(s) are packaged securely to prevent damage in travel.

Getting Your Refund or Replacement

At each step of the process, our customer service team will keep you updated and let you know when the refund will be processed or the new item will be shipped to you. However, please be aware of the following for the sake of transparency:

• For return orders due to change of mind, refunds will be processed within 7 days of receiving the item(s) in good order at our warehouse. 
• For defective or damaged goods requiring an exchange, the replacement items will be shipped within 48 hours maximum.
• Credit card refunds may take a few days to a week to appear on your statement, depending on your bank. During this time, our customer service team will still be available for assistance.