• FREE SHIPPING IN DUBAI & SHARJAH

  • SHOP NOW PAY LATER WITH TABBY

  • FREE SHIPPING IN DUBAI & SHARJAH

  • SHOP NOW PAY LATER WITH TABBY

Return, exchange and cancellation

In order to get your order to you as soon as possible, we are committed to process it within 24 hours. 90% of orders are delivered to the courier within 24 hours of the order being confirmed. You can cancel your order for a full refund as long as the package hasn't been given to the courier.

Use our Contact Us form to get in touch with us right away if you want to cancel your order due to a change of heart. We will try to retrieve the item if it has already been dispatched, but if this is not possible, you may be charged for the shipping fee.

Returns and Exchange Policy

Please use our Contact Us form to get in touch with us within 14 calendar days of receiving any item(s) if you're not completely satisfied.

Please review the details needed and our Terms and Conditions for a return or exchange in our FAQ page. Please do not send your order back to us before coordinating with our customer support team first.

Important note: Exchanges are only possible if your item(s) was shipped incorrectly or were damaged during transit. You will be given the option of a full refund or store credit if you have opted to return the item owing to a change of heart.

Information Required:

We will require your assistance in order to quickly handle your request. When you get in touch with us, do give us the following details:

 

 

Conditions for Return and Exchange:

With the comprehensive shopping experience on our website, we hope to assist you in making informed decisions. We try our best to give you thorough and reliable information so you may choose the finest products for yourself.

However, if you ordered the incorrect item(s), you may still return it to us under the following circumstances:

Returning your purchase:

Our shipping partner will collect the item(s) from you once the exchange is processed by our customer support team. Please make sure the item(s) are packaged securely to prevent damage in travel.

Getting Your Refund or Replacement

At each step of the process, our customer service team will keep you updated and let you know when the refund will be processed or the new item will be shipped to you. However, please be aware of the following for the sake of transparency: